Scope and effective date
Effective October 9, 2026. This notice describes information handled when you visit www.expresschb.com or submit an inquiry through our website. Separate client privacy and contractual documents may apply when we provide customs brokerage, importer verification, customs bond, or related services.
Information collected
Our Request Assistance form may collect your name, company, email address, telephone number, country or location, service requested, importer name, shipment details, and information you choose to provide. Website hosting and security systems may also process technical data such as IP address, browser and device information, timestamps, and request logs. Please do not enter Social Security numbers, passport details, government-issued identification images, passwords, or other sensitive identification records in the general inquiry form.
Uses of information
We use website information to receive, route, evaluate, and respond to inquiries; assess service requests; communicate about potential engagements; maintain necessary business records; operate and secure the website; prevent spam and abuse; and meet legal obligations. An inquiry alone does not establish a customs-broker or advisory relationship or authorize customs filings.
Website hosting and forms
Our website is hosted on Netlify. The Request Assistance form uses Netlify Forms for submission handling, including a honeypot spam-control field, and redirects successful submissions to a thank-you page. Authorized Express CHB personnel may receive form-submission notifications and review submissions through the hosting platform. Netlify may process submitted content and associated technical information under its applicable service terms and privacy practices.
Online POA Generator
Our Online POA Generator allows importers to enter information and create a printable Power of Attorney in their browser. The information entered into that form is processed locally to generate the document and is not submitted to Netlify Forms or automatically received or retained by Express CHB. The importer must separately deliver the signed POA directly to Express CHB. Do not use the Online POA Generator to submit government-issued identification or other sensitive verification documents.
Other linked services
The Client Portal link opens a separate Descartes-hosted service, which has its own authentication and data practices. Links to third-party sites or services are not governed solely by this notice. We do not currently use the general Request Assistance form to collect government-issued photo identification or completed POAs. Our separate Secure Document Submission page uses DriveUploader, operated by Klokan Technologies GmbH, to facilitate uploads directly from the visitor’s browser to an Express CHB restricted Google Workspace Shared Drive. With optional Document AI and email-to-Drive disabled, DriveUploader does not store, cache, or back up uploaded file contents. It processes upload metadata, including file names, sizes, types, timestamps, and submitted form values, and states that per-file upload records are deleted after 100 days. Technical logs and usage information may also be processed by the provider and its infrastructure services. This service is distinct from the general Request Assistance form.
Disclosure and confidentiality
Website inquiry information may be made available to personnel and service providers as reasonably necessary to operate the website and respond to requests, subject to applicable law. Once information constitutes protected customs-broker client records, Express CHB applies 19 CFR § 111.24 and obtains written authorization for third-party disclosure where required. We do not sell personal information.
Security
We use administrative and technical safeguards appropriate to the information, including access restrictions and security controls in our business environment. Sensitive client records may be maintained in restricted Google Workspace and encrypted Synology storage. No internet service or transmission can be guaranteed completely secure. Do not send sensitive identification documents through the general website inquiry form.
Retention
We retain website inquiries and related records as reasonably needed for follow-up, business operations, security, dispute handling, and applicable legal requirements. Records that become customs-broker records are subject to applicable regulatory retention obligations. Retention may also depend on the practices of service providers and backup systems; we do not promise immediate deletion of every copy.
International processing
Our business serves U.S. and international clients. Website and client information may be processed in the United States or other locations where our authorized service providers operate, subject to applicable requirements.
Your requests and contact
For questions, corrections, or privacy-related requests, contact Express Customhouse Broker, Inc., 6800 Jericho Turnpike, Suite 120W, Syosset, NY 11791, or POAV@ExpressCHB.com for POA-related information. We assess requests in light of identity verification, confidentiality, and mandatory record-retention obligations.
Updates
We may update this notice when website services, legal requirements, or information practices change. The date above identifies this version.